Terms of use

Welcome to the websites or mobile applications of AskDr and its owned and operated properties: AskDr Pte. Ltd. (“AskDr,” “We,” “Us”). The following terms and conditions, together with any documents they incorporate by reference, including without limitation the Privacy Policy (collectively, the “Terms of Use”), govern your access to and use of AskDr's suite of websites and mobile applications.

AskDr’s websites include www.askdr.co (collectively, the “Websites” or "Services"). When using the Services, you may be presented with additional Terms of Use, which are specific to such App. Such additional terms (if any) shall be incorporated into these Terms of Use and, together with these Terms of Use, govern your use of such App.

Please read these Terms of Use carefully before you start to use the Services. BY ACCESSING, BROWSING, OR USING THE SERVICES (INCLUDING YOUR SUBMISSION OF INFORMATION TO THE WEBSITE), YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS OF USE, INCLUDING THE PRIVACY POLICY (WHICH IS INCORPORATED HEREIN BY REFERENCE), AND TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS. You agree that the Terms of Use, combined with your act of using the Services, has the same legal force and effect as a written contract with your written signature and satisfy any laws that require a writing or signature. You further agree that you shall not challenge the validity, enforceability, or admissibility of the Terms of Use on the grounds that it was electronically transmitted or authorized.

The Services are offered and available to users who are 18 years of age or older. By using the Services, you represent and warrant that you meet the foregoing eligibility requirement. If you do not meet this requirement, you must not access or use the Services.

PLEASE BE AWARE THAT THESE TERMS INCLUDE LIMITATIONS ON THE LIABILITY OF ASKDR AND OUR OBLIGATIONS RELATING TO THE SERVICES, CERTAIN CONDITIONS WITH RESPECT TO JURISDICTION, AND CERTAIN EXCLUSIONS OF ASKDR'S RESPONSIBILITY.

THE SERVICES DO NOT PROVIDE MEDICAL ADVICE.

CONTENTS

The contents of the Services, such as text, graphics, images, information obtained from AskDr's licensors, and other material contained on the website, apps, newsletter, and products (“Content”) are for informational purposes only. The Content and Services are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

If you think you may have a medical emergency, call your doctor or national emergency number immediately. AskDr does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Content or Services. Reliance on any information provided by AskDr, AskDr employees, others appearing in the Content or on the Services at the invitation of AskDr, or other visitors to the Services is solely at your own risk. The Content and Services may contain health- or medical-related materials that are sexually explicit. If you find these materials offensive, you may not want to use our Content or Services.

Unless otherwise noted, all Content and Services, whether publicly posted or privately transmitted, as well as all derivative works, are property owned, controlled, licensed, or used with permission by AskDr, and/or its parents, subsidiaries and affiliates, or other parties that have licensed or otherwise permitted their material to be used by AskDr. The Services as a whole and the Contents are protected by copyright, trademark, trade dress, and other laws. All worldwide right, title, and interest in and to the Services and Contents are owned by AskDr or used with permission. The Website, the Website’s logos, the Apps, the Apps’ logos, and all other trademarks appearing on the Content and Services are trademarks of AskDr or are licensed or used with permission of the owner by AskDr. You agree not to display or use such trademarks without AskDr’s prior written permission. AskDr disclaims any proprietary interest in trademarks, service marks, logos, slogans, domain names, and trade names other than its own.

The Contents and Services are intended solely for personal, non-commercial use by the users of the Services and may not be used except as permitted in these Terms of Use. You may share the Content with the use of the social media links (i.e., “Share,” “Pin It,” and “Tweet”) provided on our Services. You may also share the Content via email through the use of our “Share” link. You may download or copy the Content and other downloadable materials displayed on the Services for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading, sharing, or copying. Except as noted above, you may not reproduce, republish, publish, upload, post, transmit, distribute (including by email or other electronic means), publicly display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, the Services, or any related software without the prior written consent of AskDr or the owner of such material. Nothing contained on the Content or Services grants or should be construed as granting any license or right to use, implied or otherwise, any trademarks, trade names, service marks, trade dress, or copyrighted or other proprietary material displayed on these Contend and Services without the prior written consent of AskDr or the owner of such material. All rights not expressly granted herein by AskDr to you are reserved by AskDr and/or its licensors. Third-party trade names, product names, and logos contained in these Websites may be the trademarks or registered trademarks of their respective owners.

The information presented on or through the Content and Services is made available solely for general information purposes. We may update the Content from time to time, but the Content is not necessarily complete or up to date. Any of the material on the Services may be out of date at any given time, and We are under no obligation to update such material.

ACCEPTABLE USE

You are prohibited from violating or attempting to violate the security measures on the Services, including, without limitation:

  1. Using a false password or one belonging to another user, or accessing data not intended for the user, or logging in to a server or account which such user is not authorized to access;
  2. Disclosing a password or permitting a third party to use a password or failing to notify us if a password is compromised;
  3. Attempting to probe, scan, or test the vulnerability of the system or network, or to breach security or authentication measures without proper authorization;
  4. Attempting to interfere with service to any user, host, or network, including, without limitation, via means of overloading, "flooding,” "mail bombing," or "crashing";
  5. Sending unsolicited email or commercial electronic messages, including promotions and/or advertising of products or services;
  6. Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting; or
  7. Hijacking all or any part of the Services or Content; deleting or changing any Services or Content; deploying pop-up messages or advertising, running or displaying the Services or Content in frames or through similar means on another website; or linking to the Services or Content, without our specific written permission.

GENERAL RULES

You agree to use the Content and Services only for lawful purposes and only for your own personal, non-commercial use. You may not use the Services to transmit, post, download, distribute, copy, display publicly, store or destroy material (a) in violation of any applicable law or regulation, (b) in a manner that will infringe the copyright, patent, trademark, trade secret or other intellectual property rights of others, or violate the privacy or publicity or other personal rights of others, or (c) that is libelous, obscene, offensive, threatening, defamatory, abusive, or hateful.

We have absolute discretion to determine if any use violates these rules, and to act as We deem appropriate in the event of any violation. Violations of system or network security may result in civil or criminal liability. We will investigate occurrences which may involve such violations and may involve, cooperate with, and make disclosures to law enforcement authorities in identifying and prosecuting users who are involved in such violations.

COMMUNITY GUIDELINES FOR APPS

Please treat each other with respect.

AskDr’s mission is to empower people with reliable information to give them the knowledge to make educated choices in their own and family’s lives. We strive to ensure all members feel welcome, safe, and respected. Following the guidelines below helps to keep the community safe for everyone.

THE RULES:

REPORTING

We rely on you, our Service community members, to report other members or content that violates these guidelines. Violating these Community Guidelines has consequences, which may include removal of content, suspension of posting privileges, or even expulsion from the Service’s community. Please keep in mind that while something may be disagreeable to you, it does not necessarily violate our Community Guidelines.

REPRODUCTION OF CONTENT ON OTHER WEBSITES

Any Content placed on your website must be accredited to the applicable Website, with links placed to the original article on the applicable Website. You are permitted to display the following on your website, provided you do so in a way that gives full credit to us as the original publisher and does not damage our reputation or take advantage of it:

However:

Our Content may only be placed on websites that:

If you use a script to gather the information from our RSS feeds, you must use a server-side scripting language such as PHP or ASP, not JavaScript. You must gather the data from the feeds at regular intervals of an hour or more and use a database to store it. Using a script that gathers data from our site with every page load is not permitted.

AskDr provides the Content at no charge and you may not charge users specifically for accessing AskDr Content, nor attempt to sell our Content in any way.

AskDr reserves the right to restrict, suspend, or terminate any Content, your access to Content, the availability of Content or these Terms of Use at any time, without liability. You agree to remove all of the Content from your website upon receiving notice of termination from AskDr. You may terminate these Terms of Use at any time by removing all Content from your website and destroying all copies of our Content in your possession.

LIABILITY OF ASKDR AND ITS LICENSORS

BECAUSE SOME JURISDICTIONS DO NOT ALLOW EXCLUSIONS OF IMPLIED WARRANTIES, LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE BELOW LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

The Services and the Content are provided on an "as is" basis and your use of the Services and the Content is at your own risk. When using the Services, information will be transmitted over a medium that may be beyond the control and jurisdiction of AskDr. Accordingly, AskDr assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Services.

ASKDR, ITS AFFILIATES, LICENSORS, AND CONTRACTORS, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE. Without limiting the foregoing, AskDr, its affiliates, and its licensors make no representations or warranties about the following:

  1. The accuracy, reliability, completeness, currentness, or timeliness of the Content, software, text, graphics, links, or communications provided on or through the use of the Services.
  2. The satisfaction of any government regulations requiring disclosure of information on prescription drug products or the approval or compliance of any software tools with regard to the Content contained on the Services.
  3. Damages to, interruption of service or viruses that may infect your computer or telecommunications equipment arising from your access to or use of Services and its contents.

To the fullest extent permitted by applicable law, in no event shall AskDr, its affiliates, licensors, contractors, or any of their respective officers, directors, employees or agents, or any third parties mentioned on the Services be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) even if AskDr has been previously advised of the possibility of such damages, whether in an action under contract, negligence or any other theory, arising out of or in connection with the use, inability to use or performance of the information and Content and the Services. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. AskDr is not liable for any personal injury, including death, or infringement caused by your use or misuse of the Services, Content, or Comments (defined below). Any claims arising in connection with your use of the Services, any Content, or Comments must be brought within one (1) year of the date of the event giving rise to such action occurred. Remedies under these Terms of Use are exclusive and are limited to those expressly provided for in these Terms of Use.

For additional disclaimers and information regarding health content, please read our HEALTH INFORMATION DISCLAIMERS, which are incorporated herein by reference.

ADVERTISEMENTS, SEARCHES, AND LINKS TO OTHER WEBSITES

AskDr may select certain sites as priority responses to search terms you enter, and AskDr may agree to allow advertisers to respond to certain search terms with advertisements or sponsored content. AskDr does not recommend and does not endorse the content on any third-party websites. AskDr is not responsible for the content of linked third-party sites, sites framed within the Services, third-party sites provided as search results, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms of use for such sites. AskDr does not endorse any product advertised on the Content or Services.

INDEMNITY

You agree to defend, indemnify, and hold AskDr, its officers, directors, employees, agents, licensors, and suppliers harmless from and against any claims, actions or demands, liabilities, and settlements, including without limitation reasonable legal and accounting fees, resulting from, or alleged to result from, (i) your use of and access of the Services, (ii) your violation of any term of these Terms of Use, (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right, or (iv) any claim that your use of the Services caused damage to a third party.

LOCATION AND SURVIVAL

AskDr is based in Singapore, Singapore. AskDr makes no claims that the Content is appropriate or may be downloaded outside of the Singapore. Access to the Content may not be legal by certain persons or in certain countries. If you access the Services from outside the Singapore, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

The following provisions survive the expiration or termination of this Terms of Use for any reason whatsoever: Location and Survival, Liability of AskDr and its Licensors, Comments, Indemnity, Jurisdiction, No Waiver, and Complete Agreement and Amendment.

JURISDICTION

You expressly agree that exclusive jurisdiction for any dispute with AskDr, or in any way relating to your use of the Services and/or the Content, resides in the courts of Singapore and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Singapore in connection with any such dispute including any claim involving AskDr or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers.

These Terms of Use are governed by the internal substantive laws of Singapore, without respect to its conflict of laws principles. If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any of these Terms of Use shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

COMMENTS

All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted, or offered to AskDr on or by the Content and/or Services or otherwise disclosed, submitted, or offered in connection with your use of the Content and/or Services (collectively, “Comments”) shall be and remain AskDr’s property. Such disclosure, submission, or offer of any Comments shall constitute an assignment to AskDr of all worldwide right, title, and interest in all copyrights and other intellectual properties in the Comments. AskDr is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree not to post on or transmit through the Services any Comments or other material that:

You further agree that any Comments you provide do not contain any confidential, proprietary, or trade secret information of any third party, and will not be treated as confidential by AskDr. AskDr shall have no obligation to store, keep copies of, or return any Comments. AskDr further reserves the right (but does not have the obligation), in its sole discretion, to modify, delete, or remove any Comments from the Services that it deems to be in violation of the foregoing requirements.

Without limiting the generality of the foregoing, AskDr shall have the right to:

Without limiting the foregoing, We have the right to fully cooperate with any law enforcement authorities or court order requesting or directing Us to disclose the identity or other information of anyone posting any materials on or through the Services. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

However, We cannot review all material before it is posted on the Services and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, to the fullest extent permitted by applicable law, We assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

Third-Party Content

AskDr may from time to time post Content supplied by third parties and users (collectively “Third-Party Content”). In addition, if you register to receive our free newsletters and emails that promote the Services (“Newsletters”), you may receive Newsletters containing Third-Party Content or advertising that was sponsored by third parties.

Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties in the Third-Party Content are those of the respective author(s) or distributor(s) and not of AskDr. AskDr does not guarantee the accuracy, completeness, or usefulness of any Third-Party Content, nor its merchantability or fitness for any particular purpose. Additional disclaimers and limitation of liability are noted below.

YOUR PRIVACY RIGHTS

All information We collect on the Services is subject to our Privacy Policy. By using the Services, you consent to all actions taken by Us with respect to your information in compliance with the Privacy Policy, which is available at

Please send any concerns regarding our products or services to us by our chat widget or email address.

COMPLETE AGREEMENT AND AMENDMENTS

Except as expressly provided in a particular “legal notice” on the Services, these Terms of Use constitute the entire agreement between you and AskDr with respect to the use of the Services and Content.

AskDr, in its sole discretion, reserves the right to update, revise, supplement, and to otherwise modify these Terms of Use, and to impose new or additional terms and conditions on your use of the Services from time to time. Such updates, revisions, supplements, modifications and additional rules, policies, terms and conditions (collectively referred to in these Terms of Use as “Additional Terms”) will be effective immediately and incorporated into these Terms of Use upon notice thereof, which may be given by any reasonable means, including by posting to the Services. Your continued viewing or use of the Services following such notice will be deemed to conclusively indicate your acceptance of any and all such Additional Terms.

TERMINATION

You may stop using the Services at any time (subject to the surviving terms set forth herein). AskDr also may terminate these Terms of Use and/or Services at any time and may do so immediately without notice. Accordingly AskDr may deny you access to the Services, if in AskDr’s sole discretion you fail to comply with any term or provision of the Terms of Use.

NO WAIVER

AskDr’s failure to enforce strict performance of any provision of these Terms of Use will not constitute a waiver of AskDr’s right to subsequently enforce such a provision or any other provision of this Agreement, nor will any delay or omission on the part of AskDr to exercise or take advantage of any right or remedy that AskDr has or may have hereunder, operate as a waiver of any right or remedy.